Evidence and insights from the team.

Newest articles

Collect feedback, find issues

Getting feedback from Canadians on a regular basis helps teams across government continuously improve the service delivery on In May 2020, a few teams collaborated to launch a pilot study of a widget for getting people’s feedback on pages.


Labelling study: which words work best is one of the most visited pages on This week, we’re looking at the labels we’ve chosen for categories and links on that page, and how they improve the ‘findability’ of the top tasks.


Improving by focusing on COVID-19 top tasks

In May 2020, the DTO collaborated with Gerry McGovern, the World Health Organization (WHO), Health Canada and the Public Health Agency of Canada on a study to identify people’s top COVID-19 tasks on


Using expand/collapse for making choices

In November 2019, the DTO modified guidance to allow the use of the expand/collapse design pattern to present a choice between mutually exclusive answers.


Recycling an existing solution for the COVID-19 real-time updates

In the digital world, there isn’t always a need to reinvent the wheel. We’re finding ways to reduce workloads and delivery times by re-using solutions that we know work. These solutions come from unparalleled collaborations between many teams.


Report a problem on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, please contact us.

Date modified: