Canada.ca blog

Evidence and insights from the Canada.ca team.

Newest articles

The magic of using interactive questions

This pattern is used to present people with a sequence of simple questions that leads to the specific answer they need to continue with or complete their task.

[2021-04-08]

Maintaining and improving web content through its life cycle

Small changes make a big difference to improve Canada.ca. Let’s continue the discussion on data to action. Here are 4 common issues and actions you can take.

[2021-03-25]

The importance of working with call centres

Whether you run an in-house call centre or outsource your call centre to a trusted partner, agents are the key to harnessing customer feedback. Using this data can help you improve your web content and services with real people in mind.

[2021-03-01]

Using data to make better content

We wanted to share some of our most recent experiences with using data to make important content work better.

[2021-02-04]

Silver linings from 2020

As we countdown to 2021, the #GCDigital web community would like to share some of our silver linings from the past year.

[2020-12-18]

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