Evidence and insights from the team.

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Improving by focusing on COVID-19 top tasks

In May 2020, the DTO collaborated with Gerry McGovern, the World Health Organization (WHO), Health Canada and the Public Health Agency of Canada on a study to identify people’s top COVID-19 tasks on


Using expand/collapse for making choices

In November 2019, the DTO modified guidance to allow the use of the expand/collapse design pattern to present a choice between mutually exclusive answers.


Recycling an existing solution for the COVID-19 real-time updates

In the digital world, there isn’t always a need to reinvent the wheel. We’re finding ways to reduce workloads and delivery times by re-using solutions that we know work. These solutions come from unparalleled collaborations between many teams.

[2020-08-28] is a trusted source

With the increase in phishing campaigns and scams related to COVID-19 on government sites, it is more important than ever to provide a consistent and trustworthy user experience.


Design research during a pandemic

When the pandemic was confirmed in mid-March, the Digital Transformation Office had to rethink and change our approach so we could help departments respond quickly and effectively to the rapidly changing situation.


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