Evidence and insights from the Canada.ca team.
This pattern is used to present people with a sequence of simple questions that leads to the specific answer they need to continue with or complete their task.
Small changes make a big difference to improve Canada.ca. Let’s continue the discussion on data to action. Here are 4 common issues and actions you can take.
Whether you run an in-house call centre or outsource your call centre to a trusted partner, agents are the key to harnessing customer feedback. Using this data can help you improve your web content and services with real people in mind.
We wanted to share some of our most recent experiences with using data to make important content work better.
As we countdown to 2021, the #GCDigital web community would like to share some of our silver linings from the past year.
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