Evidence and insights from the Canada.ca team.
Getting feedback from Canadians on a regular basis helps teams across government continuously improve the service delivery on Canada.ca. In May 2020, a few teams collaborated to launch a pilot study of a widget for getting people’s feedback on Canada.ca pages.
Canada.ca/Coronavirus is one of the most visited pages on Canada.ca. This week, we’re looking at the labels we’ve chosen for categories and links on that page, and how they improve the ‘findability’ of the top tasks.
In May 2020, the DTO collaborated with Gerry McGovern, the World Health Organization (WHO), Health Canada and the Public Health Agency of Canada on a study to identify people’s top COVID-19 tasks on Canada.ca.
In November 2019, the DTO modified Canada.ca guidance to allow the use of the expand/collapse design pattern to present a choice between mutually exclusive answers.
In the digital world, there isn’t always a need to reinvent the wheel. We’re finding ways to reduce workloads and delivery times by re-using solutions that we know work. These solutions come from unparalleled collaborations between many teams.
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