Canada.ca blog
Evidence and insights from the Canada.ca team.
Newest articles
The magic of using interactive questions
This pattern is used to present people with a sequence of simple questions that leads to the specific answer they need to continue with or complete their task.
[2021-04-08]
Maintaining and improving web content through its life cycle
Small changes make a big difference to improve Canada.ca. Let’s continue the discussion on data to action. Here are 4 common issues and actions you can take.
[2021-03-25]
The importance of working with call centres
Whether you run an in-house call centre or outsource your call centre to a trusted partner, agents are the key to harnessing customer feedback. Using this data can help you improve your web content and services with real people in mind.
[2021-03-01]
Using data to make better content
We wanted to share some of our most recent experiences with using data to make important content work better.
[2021-02-04]
Silver linings from 2020
As we countdown to 2021, the #GCDigital web community would like to share some of our silver linings from the past year.
[2020-12-18]
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