Evidence and insights from the Canada.ca team.
Designing digital government services with accessibility in mind is key to ensuring that everyone can get the services they need quickly and easily.
Clear link text can help thousands more people get to the Canada.ca content they need quickly and easily.
Why FAQs are an ineffective content design choice most of the time, and when they can actually work.
Making it easier and faster to design effective content within a coherent digital experience.
What we learned about exit surveys, usability testing and analytics funnels.
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