Evidence and insights from the team.

Newest articles

Using interactive checklists to simplify eligibility criteria

In the last couple of years, the Digital Transformation Office (DTO) has been studying the use of interactive checklists to simplify the way we present eligibility criteria.


Increasing transparency on

The Treasury Board of Canada Secretariat’s Digital Advisory Services (DAS) collaborated with the Digital Transformation Office (DTO) on design concepts to increase transparency.


Using graphics to bridge language gaps

In this post, the Northwest Territories (NWT) share how they use illustrations to make COVID-19 web content and communications products more accessible to all their communities.


Collect feedback, find issues

Getting feedback from Canadians on a regular basis helps teams across government continuously improve the service delivery on In May 2020, a few teams collaborated to launch a pilot study of a widget for getting people’s feedback on pages.


Labelling study: which words work best is one of the most visited pages on This week, we’re looking at the labels we’ve chosen for categories and links on that page, and how they improve the ‘findability’ of the top tasks.


Report a problem on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, please contact us.

Date modified: