Evidence and insights from the team.

Newest articles Small changes can make a big difference

Small changes are making a big difference for Canadians on Read what Treasury Board President Scott Brison has to say about the improvement work underway.


Visit Canada: Optimization

The Digital Transformation Office (DTO) worked with Immigration, Refugees, and Citizenship Canada (IRCC) to improve people’s experience in figuring out what documents they need when visiting Canada. Here’s how this optimization project turned out.


Old habits die hard (when feelings get in the way)

The main challenge of improving the UX of our sites and services isn’t the adoption of a particular technology or tool; it’s the adoption of new values and approaches — culture change.


Improve digital services by measuring outcomes

Gerry McGovern offers his thoughts on his visit to Ottawa last week.


Delivering a great citizen experience

Blog post by the Honourable Scott Brison, President of the Treasury Board.


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